# What to Do If a Message Fails to Send

Sometimes, messages fail to deliver—maybe the email address is invalid or the phone number is no longer active. Roopi flags these issues clearly so you can fix them fast and keep the payment process on track.

❌ **How to Spot a Failed Message**

1. Go to the **Messages** tab.
2. Look for any message with a **❌ Failed** tag next to it.

🛠️ **How to Fix a Failed Message**

✅ **Option 1: Correct the Contact Info**

* Go to the **Invoices** tab.
* Click the invoice related to the failed message.
* Edit the **email address** or **phone number** for that client.
* Save changes, then return to the Messages tab and click **Resend**.

🔁 **Option 2: Retry Without Editing**

* If the issue was temporary (e.g. network delay), click **Resend** and Roopi will try again using the same details.

💡 **Pro Tips**

* Double-check for typos in client emails and phone numbers.
* If you’re unsure which contact is correct, try reaching out manually and updating Roopi once you confirm.


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