If a client or customer says they never received Roopi’s message, don’t worry — we’ve got a few ways to quickly check what happened and get things back on track.
✅ 1. Check Message History
Go to the invoice in question and open the Message History panel. You’ll see:
When Roopi sent the message
Whether it was by email or SMS
Delivery status (e.g., sent, delivered, failed)
If it says “Delivered,” the message reached their inbox or phone. If it says “Failed,” see Step 2.
📪 2. Possible Delivery Issues
Here’s why a message may not go through:
Incorrect email or phone number
Full inbox or SMS block on the recipient’s side
Message was flagged as spam
Temporary carrier issues
Fix:
Double-check the contact info listed in Roopi. You can update their details if needed and manually resend the message.
🔁 3. Resend the Message
To resend:
Open the invoice
Click “Resend Message”
Choose whether to send via email, SMS, or both
Roopi will send the message again using the updated info.
🧠 4. Use the Roopi Assistant
If you're unsure what went wrong, ask Roopi directly in the app. The assistant can analyze delivery logs and help you troubleshoot or resend automatically.
📤 5. Let Them Know What to Look For
Sometimes messages get missed. Ask your client to:
Check their spam/junk folder
Search for messages from roopi@roopi.ai
Confirm their SMS inbox is active
Still Not Reaching Them?
If your messages keep failing, email us at support@roopi.ai and we’ll investigate.