What Happens if a Debtor Says They Will Pay Later?
When a debtor replies with something like “I’ll pay next week” or “Can I have a few more days?”, Roopi knows exactly how to handle it—without sounding pushy or robotic.
🧠 How Roopi Interprets These Replies
Roopi uses natural language understanding to recognize:
Commitments to pay later (e.g. “Friday,” “next payday,” “by the 10th”)
Requests for more time
Soft deferrals like “working on it” or “soon”
Once detected, Roopi logs the message and takes the next appropriate step.
📥 Where You’ll See It
The message will appear in the Messages tab with the 📥 Inbound tag
It will also be flagged in the Alerts tab so you can review the reply and give direction
🚨 Why It Shows in Alerts
Roopi pauses all future follow-ups until you confirm how you'd like to proceed. This ensures:
You stay in control of the tone and next steps
No automated message is sent without your approval during sensitive timing
👤 What You Need to Do
Go to the Alerts tab
Open the message flagged with the debtor’s reply
Decide how you want Roopi to respond (e.g. acknowledge and pause until a specific date, or keep soft reminders going)
Type your response, and Roopi will send it on your behalf
⏸️ Follow-Ups Are Paused Until You Respond
Roopi won’t send any more reminders for that invoice until you reply to the debtor or give the green light to continue. 💡 Want Roopi to handle these situations automatically in the future? You can configure smart response rules in Settings › Policies to define how Roopi reacts to pay-later messages.
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