If you're having trouble uploading your invoice to Roopi, don’t worry — we’ll help you get it sorted fast. Below are the most common reasons why an upload might fail, and how to fix them.
📁 1. Unsupported File Type
Roopi currently accepts the following file formats:
PDF
PNG, JPEG, and CSV.
Fix: Make sure your file is saved as a supported format. If it’s a Word doc, spreadsheet, or other format, convert it to PDF first.
📏 2. File Is Too Large
Invoices must be under 10MB.
Fix: If your file is too big, try:
Compressing the file
Resaving it at a lower resolution
Cropping unnecessary pages or graphics
🧾 3. File Is Blurry or Illegible
Roopi’s AI needs to clearly read the invoice to extract details. Blurry scans, dark photos, or handwritten notes can cause issues.
Fix:
Retake the photo or rescan the document
Use natural lighting or a scanner app for better results
🔄 4. Upload Failed Due to Connection Issues
Sometimes a weak internet connection can interrupt the upload.
Fix:
Check your internet connection
Refresh the page and try again
If the problem persists, try uploading from another browser or device
🔒 5. Security or File Permissions Issue
If the file was downloaded from another tool or received via email, it might have restrictions or be corrupted.
Fix:
Open the file on your computer to check for errors
Re-export or re-save the file
Make sure the file isn’t password-protected
✅ Pro Tip: QuickBooks Sync
If you're using QuickBooks, you don’t have to upload invoices manually. Just connect your account and Roopi will automatically pull in your invoice data.
Still Stuck?
If none of these steps work, send your invoice file to support@roopi.ai and we’ll help you troubleshoot. You can also use the in-app chat to talk to Roopi right away.