Need Roopi to pause or stop messaging a specific client? Whether the invoice is paid, the relationship has changed, or you just want to take over communication yourself — it’s easy to control Roopi’s follow-ups.
✋ Option 1: Pause Messages Temporarily
If you just want to pause follow-ups:
Open the invoice from your dashboard
Click the Actions menu
Select “Pause Outreach”
Roopi will stop messaging the debtor, but the invoice remains active in your system. You can resume follow-ups anytime.
✅ Bonus: Mark Invoice as Paid
If the reason you want to stop messages is that the invoice has been paid outside of Roopi:
Open the invoice
Click “Mark as Paid”
Roopi will automatically stop all messaging related to that invoice