# Signer Says They Didn’t Get the Email — What to Do

If your signer says they never received the email from Signfeld, don’t worry — here are the most common causes and what you can do next.

#### 1. Have Them Check Spam or Promotions Folder

Emails sometimes land in spam or filtered folders. Ask your signer to check:

* Spam or junk
* Promotions (Gmail)
* Other custom tabs or folders

#### 2. Verify the Email Address

Double-check that the email entered in the signer field is correct:

* No typos
* No extra spaces before/after the address
* You can open the contract and edit the email if needed (before it’s signed)

#### 3. Resend the Email

From your Documents tab:

1. Open the contract
2. Find the signer
3. Click Resend 

This sends the same invitation again.

#### 4. Use SMS Instead (if enabled)

If you added a phone number, Signfeld will also send an SMS link. Ask if they received it.

#### 5. Still Not Delivered?

Ask the signer to whitelist @signfeld.ai in their email provider and try resending.

Or, copy the Signer Link and send it manually through text, email, or chat.

If none of these work, reach out to <support@signfeld.ai> and we’ll help troubleshoot.

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